Question 1

I am not Indonesian. Can I be a member?

Accepted Answer

Yes, a non-Indonesian may join as a member. Membership is open to all nationalities residing in any country.

Question 2

I am Indonesian but I live overseas. Can I be a member?

Accepted Answer

Yes, you may join as a member although you live overseas. Membership is open to all nationalities residing in any country.

Question 3

What kind of benefits are available to members?

Accepted Answer

Please refer to the membership page for information on member benefits.

Question 4

Can I be guaranteed to get tickets to events if I become a member?

Accepted Answer

Preference will be given to members on a first come first served basis upon payment.

Question 5

How do I join?

Accepted Answer

Please fill in the e-form in the membership page and submit proof of payment.

Question 6

Can I submit my membership application form via postal delivery?

Accepted Answer

No. Only online applications are accepted.

Question 7

How long is the membership valid for?

Accepted Answer

Membership is for a lifetime.

Question 8

When will I receive my membership card?

Accepted Answer

Your membership card will be posted to you immediately upon confirmation of membership payment. Delivery time will depend on postal services.

Question 9

How much is the membership fee?

Accepted Answer

Rp 600k – it is a one-time joining fee.

Question 10

How much is the renewal fee?

Accepted Answer

There is no renewal fee. There is a one-time joining fee of Rp 600k.

Question 11

What are the payment methods?

Accepted Answer

Payment is by online bank transfer or credit card. Please refer to the membership page for payment details.

Question 12

Will I get a refund if I cancel my membership?

Accepted Answer

No. As stipulated in the membership terms and conditions, even if you wish to cancel your membership, the membership fee will not be refunded.

Question 13

Can I register for more than one membership?

Accepted Answer

No. Each person can only register as  member once

Question 14

How long will it take for me to access the members only site after I register?

Accepted Answer

You can access the site immediately after membership fee payment is confirmed.

Question 15

I can’t register because it says my email address is already registered.

Accepted Answer

If you have completed the registration process but have not made the payment, your registration will remain provisional. Please login with the email address and password you registered, select your preferred payment method and make the payment. Once payment has been confirmed, your membership registration will be complete.

Question 16

I haven’t received any emails from the Foundation.

Accepted Answer

1) The email has been automatically sorted as spam: Please check all inboxes including the spam folder.
2) The correct email address has not been registered: Please check the registered email address details on MyPage.          
3) Settings for receiving emails from specific domains or addresses: Please set up your device to receive emails from this site. The method for setting up your device differs depending on the device you are using, so please check for yourself.

Question 17

I forgot my login ID (registered email address).

Accepted Answer

If your device or email has changed: 
Your email address will still be valid as a login ID even though you have changed your device.  If you remember the email address you used to register as a member, please enter it. If you have changed your email address but have not made changes on MyPage, please use the email address you used to register as a member.

If you have forgotten you login details:
We will need to verify your identity, so please contact us and fill out the form

Question 18

I forgot my password.

Accepted Answer

Reset you password as follows:

Question 19

I’m a member but I can’t login.

Accepted Answer

Input errors:
Check for input errors such as capital letters and lowercase letters.

The email address may be incorrect:
Please check that you have input the email address you used to register as a member or if you had changed your email address, it is the new email address you changed to in MyPage.

The password may be incorrect:
Please set a new password from ‘Forgot your password?’

If the above does not resolve your issue, please contact us and fill out the form

Question 20

Can I change my name?

Accepted Answer

Please change your name in MyPage. Only the last name/surname can be changed. 
*Please note that we cannot accept name changes resulting in a different person being registered.  Changes are not possible even for family members.

Question 21

Can I change my date of birth?

Accepted Answer

Yes, you can change your birth date. Please go to your MyPage

Question 22

Can I change my gender?

Accepted Answer

Yes, you can change your gender. Please go to your MyPage

Question 23

Can I change other member information such as email address, address, phone number, password?

Accepted Answer

Yes, you may make changes in MyPage

Question 24

I want to cancel my membership.

Accepted Answer

Please contact us and provide the following details :
1) Message
2) Name 
3) Membership number 
4) Date of birth 
5) ID number 
6) Telephone number used when registering as a member 
7) Email address used when registering as a member 
7) Reason for cancelling membership
*Please note that the membership fee will not be refunded.

Question 25

Can I post contents (photos, video) from this website on social media?

Accepted Answer

No, you may not.

Question 26

What is the address to send fan mail and presents?

Accepted Answer

Please send it to:

(03909) 서울특별시 마포구 상암산로 38, 14층
14F, 38, Sangamsan-ro, Mapo-gu, Seoul, Republic of Korea

Question 27

Where should I send enquiries and/or comments?

Accepted Answer

You may contact us and send your enquiries and/or comments. here

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Frequently Asked Questions